Right of withdrawal and refunds
Important note: the right of withdrawal is not applicable to subjects with a VAT number or equivalent. Any extraordinary returns agreed with the management will be downgraded by the net value of the product equal to 20% unless the re-resale requirements of the product are missing; in this case, the return will not be refunded, which will be available for 10 days for collection. and then disposed of. (All transport and ancillary costs are the responsibility of the buyer)
In the presence of a final customer-consumer (private person without VAT number or equivalent), the right of withdrawal can be exercised according to current legislation.
To exercise this right, the Customer, within 14 working days from the date of receipt of the goods, must send to ITALIAGROUP CORPORATE SRL a communication by registered letter with return receipt to ITALIAGROUP CORPORATE SRL via dei Zattieri, 21 - 32014 Ponte nelle Alpi (BL) anticipated by e-mail at email@example.com declaring that you want to exercise the right of withdrawal and indicating the order number, the invoice number, code and quantity of the items, if the withdrawal is partial (only in case of purchase of multiple items) or total and bank details to obtain the refund transfer (Iban code of the invoice holder) or email for cancellation via PayPal / Credit Card.
The withdrawal procedure will be activated only upon receipt of the registered letter with return receipt or by e-mail.
The goods must be returned intact in the properly sealed original packaging, complete in all its parts (including packaging, internal protections, external protection, wooden pallets and any documentation and accessory equipment: manuals, assembly equipment, etc.) at the address indicated from ITALIAGROUP CORPORATE SRL with the RMA form Return authorization by courier appointed by the Customer. (Any goods sent without R.M.A will be refused or withheld pending documentation.)
The shipping costs for returning the goods are charged to the customer.
ITALIAGROUP CORPORATE SRL, after checking the integrity of the goods, will proceed within 30 days from the return of the value of the product / s, retaining only the amount of shipping costs, additional services and any cash on delivery costs incurred for the delivery of the goods. at the Customer and indicated in the accompanying invoice.
The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product.
The shipment for the return of the material, until the certificate of receipt in our warehouses, is under the full responsibility of the Customer.
In the event of damage to the goods during the return transport, ITALIAGROUP CORPORATE SRL will notify the customer of the incident (within 5 working days of receiving the goods), to allow him to promptly file a complaint against the courier chosen by him and obtain a refund. the value of the asset (if insured); in this case, the product will be made available to the customer for its return and at the same time will cancel the request for withdrawal and therefore refund.
ITALIAGROUP CORPORATE SRL is not liable in any way for damage or theft / loss of goods returned with uninsured shipments by the customer.
The right of withdrawal is lost for lack of the essential integrity of the property, in cases where ITALIAGROUP CORPORATE SRL ascertains:
to. the non-diligent use of the asset that has compromised its integrity or the use of any consumables;
b. the lack of the external packaging and / or the original internal packaging;
c. the absence of integral elements of the product (accessories, screws, etc.);
d. damage to the product for reasons other than its transport.
is. excessive wear not appropriate to the period of use
In the event of forfeiture of the right of withdrawal, the goods will remain available to the customer for his collection against him for a maximum of 10 (ten days) then will be disposed of.
The right of withdrawal is NOT exercisable in the case of purchases of customized products according to the indications requested by the Customer and for which finishes of colors or sample fabrics chosen or sent by the same have been made, or for made-to-measure realizations of any purchased product not present in the catalog.